A 10-Point Plan for Phones (Without Being Overwhelmed)

Take into Account the Many Features of a Business Telephone System

Every organization is aware that a business telephone system is one of the most vital components in the premises. Businesses cannot carry out their activities without proper communication. Therefore, it is perfect to have it while you make sure that it incorporates all the essential features that you need to have an efficient system.

A telephone system should give (add) value to your business by integrating all the important features. Different brands offer different features so it is important to find complete information about these. Here are the common features in a perfect and beneficial business telephone system that you have to consider.

The first vital feature of an office telephone system is that of auto attendants, which functions as the receptionist for the callers. They automatically take the calls and lead the caller to enter the right number of the desired extension that he wants to reach. Human attendants who are busy taking other calls can save time because of this feature.
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Conference call features are available as well in most telephone systems so that more than two conferences can be done at the same time. Some systems could just facilitate the conference for two extension at a time while others can permit a conference with more than two calls. Other systems offer as well the internal extension conferences feature so you still have to ask for external conferences when you need.
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An automated directory might be integrated also into the system to enable the caller to see the extension of an employee as he enters the first three letters of his name. If an employee is unavailable at the time of the call, the voicemail feature lets you leave a message for him. Your system need to already have the call hold feature where the caller is put on hold while the busy attendant is still handling other calls. Call forwarding is an essential feature that takes the call and forwards it to the other extensions if necessary.

The speed dial option helps employees to save time in manually dialing the number of people they want to call. The system also includes the redialing option so that the same number can be dialed again immediately instead of dialing all the numbers once again. The music on hold feature plays the music automatically when the caller is put on hold since the employee is busy attending to other calls. Callers can listen to it while waiting for their call to be attended to. The power back option is important during power outage by providing adequate energy to the system until the power is back.

There are advanced features that can cost a bit more but then they will be worth paying for. However, you could choose the basic features at the start and continue adding more features later on. Just be sure to check all the features present in your system when you plan to buy a new one.